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Refund Policy

Last updated: October 11, 2026

Overview

MySweetAI, operated by Evanor LLP (Registration No. LL0002659, British Columbia, Canada), offers a clear and fair refund policy. We want you to be satisfied with your purchase.

How Plans Work

Plans are prepaid: you pay once for the period you choose, in cryptocurrency. There is no automatic renewal and no recurring charge, so there is nothing to cancel — if you do not extend, your plan simply ends at the end of the period and your account returns to the free tier.

Refund Eligibility

We offer refunds in the following situations:

  • 7-day refund on your first purchase: If this is your first plan purchase and you request a refund within 7 days of the payment, you are entitled to a full refund.
  • Technical issues: If you experienced significant technical problems that prevented you from using the Service, and our support team was unable to resolve the issue within 48 hours, you may request a pro-rated refund.

How Refunds Are Paid

  • In the same cryptocurrency: The refund is sent in the same coin and on the same network you paid with, to the wallet address you give us.
  • You bear the network fee: The network (transaction) fee of the transfer is deducted from the refunded amount.
  • Basis of the amount: We refund the amount of cryptocurrency we received for your order. Exchange-rate changes between the payment and the refund are not compensated.
  • The wallet address is your responsibility: Please give a correct address on the correct network. Transfers sent to a wrong address or network cannot be recovered.

Non-Refundable Situations

  • Extensions and repeat purchases (the 7-day refund applies to the first purchase only)
  • Accounts terminated for Terms of Service violations
  • Partly used periods (pro-rated refunds only apply to technical issues)
  • Dissatisfaction with AI responses or character personalities after the 7-day window

How to Request a Refund

To request a refund, write to hello@mysweetai.com with:

  • Your account email address
  • The date of the payment and the order number or transaction ID
  • The wallet address and network where you want to receive the refund
  • The reason for your refund request

We process refund requests within 5 business days. The transfer appears in your wallet once the network has confirmed it.

Incomplete or Mistaken Payments

If less than the invoice amount arrives, the purchase is not activated. Write to us with your order number: you can either send the missing amount or we return what arrived, less the network fee.

Contact

Evanor LLP
5307 Victoria Drive 905
Vancouver, BC V5P 3V6, Canada
Registration No. LL0002659
Billing: hello@mysweetai.com
Support: hello@mysweetai.com

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